The Chetan Bhagat Store

FAQ

Account Info:

 

  • My Account

            You can create an account by logging with your email id and password to register on the CB Store. View your orders,

            history of purchases. By registering with us you can also track your orders.

 

  • Is it necessary to have a CB store account to shop?

             You can shop as a guest as well. But by registering with us you can instantly view your orders, purchase history and

             also track your orders.

 

Orders:


  • How do I know my order has been confirmed?

             Once your payment has been successfully made, your order is processed internally (and immediately). Teamcbcb will

             send a confirmation mail for your order, to the email address associated with your order/account.

             The next day of your order, your account on CB Store will be updated with a unique “Tracking ID”. To your left at the

             bottom, below My account, you can click on "Track my order". Login with your registered email id and password and

             your account will display a unique Tracking ID for your reference with our courier partner’s website link. You can  

             visit their website which will list of the item/s you have ordered and may be an expected time of delivery.

 

Pricing & Payments:


  • Why are there varying prices for additional books purchased?

             As additional books are purchased, it’s packaging & weight change in turn increasing costs for shipping and therefore the

            additional price as mentioned while you proceed to checkout are charged for each additional book ordered.

 

  • Are there any hidden charges when I make a purchase on CB Store (Octroi,Sales Tax)?

            There are absolutely no hidden charges when you make a purchase with CB store. We mention the price including 

            shipping charges, additional books order charges during your purchase.

 

  • How do I pay using a Credit/Debit card and is it safe?

             We accept all VISA, MasterCard and AmEx & cards – Payments are supported by our payment gateway partners.

             For International users payments are supported through Paypal. Indian customers can utilize Net banking, Credit cards, Debit cards

             through CC Avenue.

             Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value –

             found on the back of the card) and complete the payment flow. All Credit/Debit card details remain confidential and private.

             CB Store and our trusted payment gateways use best technology to protect your card information.

 


Order Status:


  • How do I check the current status of my orders?

             You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed 

             with CB Store.

             To your left at the bottom, below My account, click on "Track my order". After you register with CB Store, you can login

             with your registered email id and password. It will provide you details of our courier partner’s website, you can click on

             the link. We will also provide you a Tracking Id, which you can type and check the status of your order/s.